One of the most challenging part of learning to work at McDonald’s in high school was grasping the “customer is always right” mantra.
Is the customer, indeed, always right? Of course not. But if it costs you a little this time and they return as a customer, many stores choose to err on the side in favor of the customer always being right.
It just struck me that many of the customers are likely aware of this dictum. And yet very, very few take advantage of it in a dishonest way. I suppose you might say there is a broad-based social agreement in favor of respecting others. Whether I am the customer or the cashier, I am more focused on getting through my day as well as I can than I am on cheating someone else out of something.
But is this really a fair assumption? The tension I read on social media and see and hear on newsfeed might have one believe otherwise.
Some of us are indeed very suspicious that most everyone else out there is really out to get the better of us, to cheat us or hurt us or take advantage of us.
There is, it seems, an awful lot of suspicion of the other going around. I’m not sure this has increased recently, but perhaps it has. I know social media magnifies it.
As I contemplated an assumption of a broad-based social agreement of respect in terms of this (seemingly) increased level of mistrust and disrespect, and was stopped dead in my tracks with this:
How much of our increased mistrust and disrespect finds its source in projection?
When I am less trusting, it is often because I feel less trustworthy myself. When I am feeling good about myself, I tend to be more generous and trusting of others.
I wouldn’t presume to tell you that all of your issues or suspicions or mistrust of some other person or group of people is entirely your projection of your own fear or lack of confidence or uncertainty or dissatisfaction with yourself.
But I will offer you this challenge: will you join me in rejecting the projecting of your own stuff onto others?
The more of us who do this, the more space, I believe, we create for the presence of the Kingdom of God here and now.